Cookie & Data Collection Notice

Your privacy matters to us. This notice explains how we collect and protect your information.

Information We Collect

When you visit our website, we collect certain information to improve your experience and provide better services. This includes:

  • Cookies: Small text files stored on your device that help us remember your preferences and improve site functionality
    • Essential Cookies: Required for the website to function properly. These cannot be disabled.
    • Analytics Cookies: Help us understand how visitors use our site so we can make improvements.
    • Preference Cookies: Remember your settings and choices to provide a personalised experience.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns
  • Device Information: Technical details such as browser type, operating system, and IP address
  • Personal Information: Any information you voluntarily provide through forms or registration, including:
    • - name, address, telephone number, and email address
    • - date of birth and gender
    • - advocate or next of kin or emergency contact's telephone number and email
    • - health information
    • - diversity status (cultural and lifestyle preferences)

How We Collect This Information

Collection of Cookies and Browser Data

We collect information through cookies and similar technologies when you visit our website. This includes:

  • Browser type and version
  • Operating system and device information
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or source that directed you to our site
  • Date and time of your visit

Collection of Personal Information

Participant personal information may be collected from:

  • you, the participant
  • your family members or significant others
  • your advocate
  • your treating doctors, other service providers or facilities

We will collect personal information directly from you unless:

  • we have your consent to collect the information from someone else
  • we are required or authorised by law to collect the information from someone else
  • it is unreasonable or impractical to do so

You may withdraw your consent at any time by contacting us. Please note that this may impact our capacity to provide services.

Why We Collect This Information

We use the collected data for the following purposes:

  • To provide support services
  • To enable service providers and medical practitioners to provide care services
  • To communicate with you effectively
  • To personalise and enhance your browsing experience
  • To analyse website traffic and understand user behavior
  • To improve our services and website functionality
  • To ensure website security and prevent fraud

Disclosure of Personal Information

We may share your personal and health information with the following parties for care and service delivery purposes:

  • Healthcare providers, medical practitioners, emergency services, hospitals, the National Disability Insurance Scheme, and other relevant government agencies who support your care
  • Your nominated advocate (parent, spouse, guardian, enduring power of attorney, or emergency contact) who is at least 18 years of age

We will not use or disclose your personal information for purposes beyond care and service provision, except when:

  • You have provided consent
  • The disclosure is directly related to your care and reasonably expected
  • We believe on reasonable grounds that the disclosure is necessary to prevent a serious and imminent threat to your life, health, safety, or public welfare
  • We reasonably suspect unlawful activity and disclosure is required or authorized by law

Your Data is Protected

We are committed to safeguarding your personal information. All data collected is:

  • Stored securely using industry-standard encryption
  • Protected by strict access controls
  • Never sold to third parties
  • Retained only as long as necessary
  • Handled in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.

Your Rights: You have the right to access, correct, or delete your personal information at any time. You can also opt out of non-essential cookies through your browser settings.

Managing Your Preferences

You can control cookie settings through your web browser. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies or specific types
  • Receive notifications when cookies are set

Please note that blocking certain cookies may affect your experience on our website.

Privacy Concerns or Questions

If you have any questions about how we collect and protect your data, or if you wish to exercise your privacy rights, please contact our team on 0430 522 850 or email: choosetherapy@gmail.com

All privacy matters will be handled promptly. We aim to respond within 7 business days. Complex matters may require additional time, and we will keep you informed of progress.